FAQ
How to Find a Product
Here at Hair Health & Beauty Professional we offer thousands of products by hundreds of brands and we understand that this can be a bit overwhelming and finding exactly the right product to fit your needs can be challenging.
Let us assist you in finding exactly what you are looking for, whether it be the perfect hair treatment, the right hair colour, electricals and tools of the trade, or any of your beauty needs.
You can find the product to best suit you by the below option:
- 1. If you know the name of the product you are after, the best way to locate it on our site is to enter its name within the search box located on the top right-hand side of our header.
- You can the browse through the results to find your product, however should it not show, try broadening your search terms or check that the spelling is correct.
- 2. You can search for your products by finding the brand. This can be done by either clicking the brand logo on the home page or searching for the brand alphabetically in our dropdown menu.
- 3. After finding the products you were after, you can then find out more info by clicking on the product and viewing the products’ full description.
Here at Hair Health & Beauty Professional we offer thousands of products by hundreds of brands and we understand that this can be a bit overwhelming and finding exactly the right product to fit your needs can be challenging.
Let us assist you in finding exactly what you are looking for, whether it be the perfect hair treatment, the right hair colour, electricals and tools of the trade, or any of your beauty needs.
You can find the product to best suit you by the below option:
- 1. If you know the name of the product you are after, the best way to locate it on our site is to enter its name within the search box located on the top right-hand side of our header.
- You can the browse through the results to find your product, however should it not show, try broadening your search terms or check that the spelling is correct.
- 2. You can search for your products by finding the brand. This can be done by either clicking the brand logo on the home page or searching for the brand alphabetically in our dropdown menu.
- 3. After finding the products you were after, you can then find out more info by clicking on the product and viewing the products’ full description.
How to Use Filters
Our filters are the product of our decades of experience within the hair and beauty industry. We have developed this feature to help guide you in finding the best-suited product for your needs and can also be used as a way to narrow down your search results.
To use these filters, you need to first navigate to the correct department e.g Hair, Beauty or Equipment. Here you will be taken to a landing page specific for that department. You can opt to browse through our latest updates on the home page, or use the left-hand menu to navigate to your desired range of product types. Once navigated you will see all applicable filter options in your left-hand column.
These filters will narrow down the range that you are viewing. You can narrow down via:
- Brand – Select the brands that you would like to browse. You can select multiple brands of your choice.
- Product Type – Here you can select the types of products you are after e.g. Shampoo and Conditioners or Electricals and Sundries.
- Price – You can adjust the price slider to view products best suited to your budget.
- Size – Here you can adjust the sixe slider to view only particular sizes that apply to you.
You can clear the filters by clicking the ‘clear all’ button next to each filter header.
Our filters are the product of our decades of experience within the hair and beauty industry. We have developed this feature to help guide you in finding the best-suited product for your needs and can also be used as a way to narrow down your search results.
To use these filters, you need to first navigate to the correct department e.g Hair, Beauty or Equipment. Here you will be taken to a landing page specific for that department. You can opt to browse through our latest updates on the home page, or use the left-hand menu to navigate to your desired range of product types. Once navigated you will see all applicable filter options in your left-hand column.
These filters will narrow down the range that you are viewing. You can narrow down via:
- Brand – Select the brands that you would like to browse. You can select multiple brands of your choice.
- Product Type – Here you can select the types of products you are after e.g. Shampoo and Conditioners or Electricals and Sundries.
- Price – You can adjust the price slider to view products best suited to your budget.
- Size – Here you can adjust the sixe slider to view only particular sizes that apply to you.
You can clear the filters by clicking the ‘clear all’ button next to each filter header.
How To Order
Your shopping cart is located at the top right-hand corner of the screen. It displays the number of items that you have in your basket as well as your running total (less freight). As you browse through our site, you can click on your cart at any time to see what you have in your basket; this allows you to view further details about the product without leaving the page. You can also add to your cart at this level. To add a product to your cart you must choose the quantity of the products required; the default is 1.
You must click “ADD TO CART” for the items to be added to your basket. Once clicked, your basket will drop down and update. As you shop, your basket will update and reflect your purchases. You will also notice certain promotions that apply to your cart will be listed in red next to your Total.
Once ready to check out, click “CHECKOUT” on the cart drop-down. You will then be diverted to our checkout page.Your shopping cart is located at the top right-hand corner of the screen. It displays the number of items that you have in your basket as well as your running total (less freight). As you browse through our site, you can click on your cart at any time to see what you have in your basket; this allows you to view further details about the product without leaving the page. You can also add to your cart at this level. To add a product to your cart you must choose the quantity of the products required; the default is 1.
You must click “ADD TO CART” for the items to be added to your basket. Once clicked, your basket will drop down and update. As you shop, your basket will update and reflect your purchases. You will also notice certain promotions that apply to your cart will be listed in red next to your Total.
Once ready to check out, click “CHECKOUT” on the cart drop-down. You will then be diverted to our checkout page.
Payment Options
hairhealthandbeautyprofessional.com.au (HHB.com.au) accepts various types of payment options for your convenience. Below you will find your various payment options and how to order using them.
Credit Cards
We accept Visa & MasterCard ONLY. Payment is NOT taken at point of sale. Funds are withdrawn from your card AFTER your order has been confirmed by your supplying branch.
Your information must be exactly as it appears on your credit card. If any numbers are different, the order cannot be processed. Be sure to correctly spell names and avoid using abbreviations unless that is how your information appears on your card.
For your security, HHB requires you to enter your 3-digit card identification number (CID/CCV) in all orders for Visa and MasterCard transactions. See below for help with credit card identification numbers.
Visa / MasterCard Customers – Your security Code/CID (Card Identification Number) is in the signature area on the back of the card (it is the last 3-digits AFTER the credit card account number). Visa/MC customer CIDs are 3-digits.
Visa Debit Cards / Visa Gift Cards work just like your ordinary Credit Cards.
Direct Debit – Direct Debit provides a method of payment for those who do not have access to credit cards or a PayPal Account. You can opt to pay via Direct Debit at checkout. Upon choosing this payment method you will be able to view our Direct Debit Account details. Please use your Order/Invoice Number as your payment reference. Please note that your order will be dispatched once payment is confirmed by our accounts. This payment method can take up to 72 hours.
Money Orders / Cheques – you can opt to send us a Cheque or Money Order to pay for your order. Please remember that this method of payment can take up to 14 days to process. We require the Money Order or Cheque to be made out to Hair Health & Beauty Professional and sent to the below address. Please ensure you enclose your Order Number.
Hair Health & Beauty Professional
PO Box 383
Bondi Junction NSW 1355
hairhealthandbeautyprofessional.com.au (HHB.com.au) accepts various types of payment options for your convenience. Below you will find your various payment options and how to order using them.
Credit Cards
We accept Visa & MasterCard ONLY. Payment is NOT taken at point of sale. Funds are withdrawn from your card AFTER your order has been confirmed by your supplying branch.
Your information must be exactly as it appears on your credit card. If any numbers are different, the order cannot be processed. Be sure to correctly spell names and avoid using abbreviations unless that is how your information appears on your card.
For your security, HHB requires you to enter your 3-digit card identification number (CID/CCV) in all orders for Visa and MasterCard transactions. See below for help with credit card identification numbers.
Visa / MasterCard Customers – Your security Code/CID (Card Identification Number) is in the signature area on the back of the card (it is the last 3-digits AFTER the credit card account number). Visa/MC customer CIDs are 3-digits.
Visa Debit Cards / Visa Gift Cards work just like your ordinary Credit Cards.
Direct Debit – Direct Debit provides a method of payment for those who do not have access to credit cards or a PayPal Account. You can opt to pay via Direct Debit at checkout. Upon choosing this payment method you will be able to view our Direct Debit Account details. Please use your Order/Invoice Number as your payment reference. Please note that your order will be dispatched once payment is confirmed by our accounts. This payment method can take up to 72 hours.
Money Orders / Cheques – you can opt to send us a Cheque or Money Order to pay for your order. Please remember that this method of payment can take up to 14 days to process. We require the Money Order or Cheque to be made out to Hair Health & Beauty Professional and sent to the below address. Please ensure you enclose your Order Number.
Hair Health & Beauty Professional
PO Box 383
Bondi Junction NSW 1355
Pricing & Availability
We endeavour to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors and inaccuracies. Any errors are wholly unintentional and we apologise if any erroneous information is reflected in merchandise price or item availability.
If a product/s attracts a discount for multiple purchases then the lowest possible price (after discount has been applied) is always reflected on the website. Please check the specials banner relating to that product for more information.
If a pricing error has been made, we reserve the right to suspend your order and to contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price.
We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Is the price of a product the same in store and online? - Yes. Unless otherwise stated our website is an alternative way to shop at HH&B and our prices remain consistent across our stores and website.
We endeavour to present the most recent, most accurate and most reliable information on our website at all times. However, there may be occasions when some of the information featured may contain incomplete data, typographical errors and inaccuracies. Any errors are wholly unintentional and we apologise if any erroneous information is reflected in merchandise price or item availability.
If a product/s attracts a discount for multiple purchases then the lowest possible price (after discount has been applied) is always reflected on the website. Please check the specials banner relating to that product for more information.
If a pricing error has been made, we reserve the right to suspend your order and to contact you to ask whether you wish to continue with the order at the correct price. We will not be obliged to supply goods at the incorrect price.
We present our content ‘as is’ and make no claims to its accuracy, either expressed or implied. We reserve the right to amend errors or to update product information at any time without prior notice.
Is the price of a product the same in store and online? - Yes. Unless otherwise stated our website is an alternative way to shop at HH&B and our prices remain consistent across our stores and website.
Cancelling or Modifying your Order
If you need to cancel or modify your order we strongly recommend that you contact the supplying branch as soon as possible so that any modifications or cancellations can be done seamlessly if your order has yet to be dispatched.
Modifications of your shipping address should be done immediately. If your parcel has already been dispatched, we will attempt to contact the contractors and modify your address, however this cannot be guaranteed and delivery diversion may not be available. Hair Health & Beauty Professional cannot be held responsible should your order be sent to the provided shipping address.
Should the parcel be sent back to us, we can then re-send your parcel however extra shipping charges will apply.
If you are not there to receive the delivery and have not instructed HH&B to affix an “OK TO LEAVE” sticker to your parcel, the delivery company will retain your package and leave you “Re-delivery card” – it is then your responsibility to arrange re-delivery and incur any charges or costs associated with it.
Cancellation of orders and no acceptance once the order has been dispatched can still happen, however we reserve the right to deduct shipping and handling charges and restocking fees from your refund.
Modifications cannot occur post dispatch.If you need to cancel or modify your order we strongly recommend that you contact the supplying branch as soon as possible so that any modifications or cancellations can be done seamlessly if your order has yet to be dispatched.
Modifications of your shipping address should be done immediately. If your parcel has already been dispatched, we will attempt to contact the contractors and modify your address, however this cannot be guaranteed and delivery diversion may not be available. Hair Health & Beauty Professional cannot be held responsible should your order be sent to the provided shipping address.
Should the parcel be sent back to us, we can then re-send your parcel however extra shipping charges will apply.
If you are not there to receive the delivery and have not instructed HH&B to affix an “OK TO LEAVE” sticker to your parcel, the delivery company will retain your package and leave you “Re-delivery card” – it is then your responsibility to arrange re-delivery and incur any charges or costs associated with it.
Cancellation of orders and no acceptance once the order has been dispatched can still happen, however we reserve the right to deduct shipping and handling charges and restocking fees from your refund.
Modifications cannot occur post dispatch.
Tracking your Order
You can call your supplying branch to track your order at any time during the delivery process.
You can call your supplying branch to track your order at any time during the delivery process.
Returns and Exchanges
Of course every product we stock has to meet the highest standards and are rigorously checked before they are sent out. But if, for any reason, you need to return a product, we’ll ensure the whole process is as simple and speedy as possible.
- Change of Mind Returns
We accept goods back if you change your mind on the basis that the goods have been un-opened and unused and are in re-saleable condition and returned to us within 7 days of receipt of parcel.
By this we mean that all packaging, cellophane wrapping and/or tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and will not be accepted by our Returns Dept.
All change of mind returned goods will be refunded minus delivery and handling charges plus a 30% restocking fee.
Some hair and beauty items CANNOT be returned due to Australian health and safety regulations and these include, but are not limited to, all hair brushes, combs, hair accessories, skin care products, make-up accessories and any product or accessory that can be opened and/or tampered with, e.g. Any liquid that does not have a tamper-proof seal where the contents can be altered or substituted.
- Faulty / Damaged Goods Return
If you have received a faulty or damaged item please contact your supplying branch for assistance.
Some items cannot be refunded due to Australian health and safety regulations. To see if your product falls under this category please contact us.
All returned items must be packaged appropriately; include a brief explanatory note with your name, invoice number and the reason for the return and sent to your supplying branch (details can be found on our Contacts page)
We strongly advise that all returns are sent via a method of recorded delivery in order to ensure a safe receipt.
We cannot be held responsible for any undelivered items.
Your return will be processed within 14 days of receipt, where our Returns Dept will contact you directly regarding the issue of either a refund or a credit note.
Please allow a further 3-5 working days for the refund to appear in your account.
Of course every product we stock has to meet the highest standards and are rigorously checked before they are sent out. But if, for any reason, you need to return a product, we’ll ensure the whole process is as simple and speedy as possible.
- Change of Mind Returns
We accept goods back if you change your mind on the basis that the goods have been un-opened and unused and are in re-saleable condition and returned to us within 7 days of receipt of parcel.
By this we mean that all packaging, cellophane wrapping and/or tamper resistant seals must be intact. Sometimes manufacturers will apply a security seal to the outside of a box, if this seal is broken the item cannot be re-sold and will not be accepted by our Returns Dept.
All change of mind returned goods will be refunded minus delivery and handling charges plus a 30% restocking fee.
Some hair and beauty items CANNOT be returned due to Australian health and safety regulations and these include, but are not limited to, all hair brushes, combs, hair accessories, skin care products, make-up accessories and any product or accessory that can be opened and/or tampered with, e.g. Any liquid that does not have a tamper-proof seal where the contents can be altered or substituted.
- Faulty / Damaged Goods Return
If you have received a faulty or damaged item please contact your supplying branch for assistance.
Some items cannot be refunded due to Australian health and safety regulations. To see if your product falls under this category please contact us.
All returned items must be packaged appropriately; include a brief explanatory note with your name, invoice number and the reason for the return and sent to your supplying branch (details can be found on our Contacts page)
We strongly advise that all returns are sent via a method of recorded delivery in order to ensure a safe receipt.
We cannot be held responsible for any undelivered items.
Your return will be processed within 14 days of receipt, where our Returns Dept will contact you directly regarding the issue of either a refund or a credit note.
Please allow a further 3-5 working days for the refund to appear in your account.
Damaged / Incorrect Orders
We strongly advise that you do not accept delivery of goods should the box appear damaged/leaking. If you happen to receive a damaged parcel with damaged products, we request our customers to do the following to ensure smooth processing of complaint and problem.
- Please take relevant photographs of received parcel and leaking/damaged products
- Please send these images with your Invoice Number included to our Customer Service team at: hhboffice@gmail.com with email subject “DAMAGED PARCEL”
- Our friendly staff will contact you within 24 hours with instructions and resolution
- You must contact us within 72 hours of receipt of parcel
We strongly advise that you do not accept delivery of goods should the box appear damaged/leaking. If you happen to receive a damaged parcel with damaged products, we request our customers to do the following to ensure smooth processing of complaint and problem.
- Please take relevant photographs of received parcel and leaking/damaged products
- Please send these images with your Invoice Number included to our Customer Service team at: hhboffice@gmail.com with email subject “DAMAGED PARCEL”
- Our friendly staff will contact you within 24 hours with instructions and resolution
- You must contact us within 72 hours of receipt of parcel
Incorrect Items Received in your Order
If you’re missing an item from your order, we strongly recommend that you contact your supplying branch within 72 hours of receipt of parcel.
Should you receive an incorrect product, please contact your supplying branch within 72 hours of receipt of parcel, describing the product that you have received and the product that you had ordered. We apologise for any inconvenience that this may cause and we appreciate your understanding as we endeavour to rectify the situation as quickly as we can.
If you’re missing an item from your order, we strongly recommend that you contact your supplying branch within 72 hours of receipt of parcel.
Should you receive an incorrect product, please contact your supplying branch within 72 hours of receipt of parcel, describing the product that you have received and the product that you had ordered. We apologise for any inconvenience that this may cause and we appreciate your understanding as we endeavour to rectify the situation as quickly as we can.
Delivery Options
We deliver Australia-wide using a combination of Australia Post and courier services. All parcels can be tracked. The method of delivery chosen is the fastest, safest route possible. All orders will require signature on delivery (unless otherwise specified), therefore we do not deliver to PO Boxes unless written authorization to leave parcel has been received.
95% of our parcels are dispatched within 1-3 working days from the day of order, depending on stock availability. Delivery time of your order will depend on your location.
Please note: If your order cannot be accepted on the 1st attempt, you will be responsible for any charges incurred for redelivery.
-Delivery to Sydney, Melbourne and Brisbane Metropolitan cities and areas: 1-3 business days
-Delivery to Canberra, Perth, Adelaide, Hobart and Darwin Metropolitan cities and areas: 2-4 business days
-Delivery to Country Australia: 3-5 business days
Since we want to make sure your parcel reaches you safely, we do not leave parcels at your address unless stipulated on your order and an "OK TO LEAVE" sticker has been affixed to the parcel.
Please note: Flammable products can only be shipped within Australia due to International Customs and Regulations for flammable items.We deliver Australia-wide using a combination of Australia Post and courier services. All parcels can be tracked. The method of delivery chosen is the fastest, safest route possible. All orders will require signature on delivery (unless otherwise specified), therefore we do not deliver to PO Boxes unless written authorization to leave parcel has been received.
95% of our parcels are dispatched within 1-3 working days from the day of order, depending on stock availability. Delivery time of your order will depend on your location.
Please note: If your order cannot be accepted on the 1st attempt, you will be responsible for any charges incurred for redelivery.
-Delivery to Sydney, Melbourne and Brisbane Metropolitan cities and areas: 1-3 business days
-Delivery to Canberra, Perth, Adelaide, Hobart and Darwin Metropolitan cities and areas: 2-4 business days
-Delivery to Country Australia: 3-5 business days
Since we want to make sure your parcel reaches you safely, we do not leave parcels at your address unless stipulated on your order and an "OK TO LEAVE" sticker has been affixed to the parcel.
Please note: Flammable products can only be shipped within Australia due to International Customs and Regulations for flammable items.
Cost of Delivery
There are 3 delivery rates available for a standard parcel. This means anything up to 20kg that DOES NOT CONTAIN equipment.
These rates are as follows:
Metro Area = $16.50 inc. gst
Outer Metro = $27.50 inc. gst
Country = $27.50 inc. gst
Equipment and parcels over 20kg will incur surcharges – please contact your supplying branch for details.
There are 3 delivery rates available for a standard parcel. This means anything up to 20kg that DOES NOT CONTAIN equipment.
These rates are as follows:
Metro Area = $16.50 inc. gst
Outer Metro = $27.50 inc. gst
Country = $27.50 inc. gst
Equipment and parcels over 20kg will incur surcharges – please contact your supplying branch for details.
Warranties
As we are an authorised retailer, all electrical goods are covered by manufacturer warranty. Please refer to the individual products for further information on warranties.
As we are an authorised retailer, all electrical goods are covered by manufacturer warranty. Please refer to the individual products for further information on warranties.
